Customer Support
At Apollo Solar Pvt. Ltd., a leading solar panel manufacturer and EPC developer, we are dedicated to providing exceptional customer support. This policy outlines how we handle customer inquiries, support requests, and feedback.
1. CONTACTING CUSTOMER SUPPORT
Customers can reach our support team through the following channels:
Email: For inquiries, please contact us at office@apollosolarpowers.com.
Phone: +91 92650 08967
Website Contact Form: Customers can submit their inquiries through our website
2. RESPONSE TIME
We strive to respond to all inquiries within 24-48 hours. Our response times may vary depending on the volume of requests.
3. SUPPORT HOURS
Our customer support team is available during the following hours:
Monday to Saturday: 9 AM to 6 PM
Sunday: Closed
4. TYPES OF SUPPORT OFFERED
We provide support for:
Product Information: Inquiries related to solar panels, specifications, and applications.
EPC Solutions: Assistance with project execution, installation processes, and energy solutions.
Technical Support: Guidance on system setup, troubleshooting, and maintenance of solar installations.
Warranty and Service Issues: Information on warranty claims and service options for products and installations.
General Questions: Any additional queries regarding our solar solutions and services.
5. FEEDBACK AND COMPLAINTS
We welcome feedback from our customers. If you have any concerns or complaints about our services, please contact us using the methods listed above. We take your feedback seriously and aim to address all issues promptly.
6. PRIVACY OF CUSTOMER INFORMATION
All customer information collected during support interactions will be handled in accordance with our Privacy Policy. We are committed to maintaining the confidentiality of your personal information.
7. CHANGES TO THE POLICY
Apollo Solar Pvt. Ltd. reserves the right to modify this Customer Support Policy at any time. We will notify customers of any significant changes through our website.